Credits

What are credits?

Use credits to pay for successfully retrieved profiles and their contact information. Users pay credits per profile at the time channel data is added to the list.

How to purchase credits?

You can purchase credits on the Credits page.

What payment methods are available?

You can use a credit card (Stripe payment processor) and PayPal to purchase credits.

How much do credits cost?

One credit costs $0.01, so they are equivalent to dollar cents.

What is the minimum purchasable credit amount?

The minimum amount of credits you can buy is 100 ($1).

How much do extraction of one profile and its contact information cost?

It depends on the social media network. Here are the current rates:

 

  • YouTube – 2.5 credits per channel.
  • Instagram – 1 credit per profile with email or 0.25 credits per scraped profile.

Do I need to pay for every profile that matches my search criteria?

You only pay for profiles with an email address and only if it was successfully retrieved and verified. You can choose to pay per scraped profile, but this option is only available for Instagram profile import and Instagram follower/following data extraction.

Campaigns

What is a campaign?

Use campaigns to group your searches and profile lists. They are solely for organizational purposes.

Channel Searches

What is a profile search?

Start a search to create a new YouTube channel or Instagram profile list. During the search creation, you can specify criteria that profiles must match. Use a wide range of network-specific attributes that will allow you to target profiles from the generic to the smallest niches.

How to create a new search?

You can create a new search on the Searches page.

What search criteria are available?

Start a search to create a new YouTube channel or Instagram profile list. During the search creation, you can specify criteria that profiles must match. Use a wide range of network-specific attributes that will allow you to target profiles from the generic to the smallest niches.

You can use the following network-specific attributes to target profiles:

 

 YouTube:

 

  • Channel keywords. Specify one or more keywords that the channel must contain.
  • Excluded channel keywords. Use these keywords to exclude channels.
  • Category. Select one or more of standard YouTube categories.
  • Country. Choose one or more channel countries.
  • Channel age. Specify a day range of how long ago channels must be created.
  • Subscriber count. Select a range of how many subscribers channels are required to have. Target even the smallest channels.
  • Total video views. Filter channels by the number of views.
  • Total videos. Use total video count to filter channels by how active they are.
  • Latest video. Specify the time frame of the last upload.

 

 Instagram:

 

  • Profile bio keywords. Specify one or more keywords that the profile bio must contain.
  • Excluded profile bio keywords. Use these keywords to exclude profiles.
  • Category. Select one or more of standard Instagram categories.
  • Country. Choose one of the possible countries.
  • Post count. Select a range of how many posts profiles are required to have.
  • Follower count. Filter profiles by the number of followers. Target even the smallest profiles.
  • Following count. Select a range of how many other profiles your targets must follow.

What does 'Searching' status mean?

When you create and start your search, it begins to look for profiles that match the given criteria.

After the ‘Searching‘ stage is completed, you will be presented with a number of profiles that match your criteria. If no profiles were found, the status will change to ‘Not Found‘. If it happens, you should update the current search or create a new one.

What does 'Not found' status mean?

When you create and start your search, it begins to look for profiles that meet the given criteria.

If no profiles were found, the status will change to ‘Not Found‘. If it happens, you should edit the current search or create a new one.

What does progress indicate?

Progress shows the total and the current number of profiles. The total number of profiles means that there are that many profiles that have an email address, and we will try to retrieve their data. The current number indicates the number of profiles that have their contact information successfully retrieved. Social media profiles are added one by one.

Can I pause and resume my search later?

You can pause and resume your search at any time, you pay per profile, so it is not a problem if you decide to stop it temporarily or permanently.

What happens if I finish my search?

To finish the search, you need to pause it first and then press finish. The finished search cannot be edited or resumed.

Can I import my profile list?

Yes. Start a new search and select import instead of a criteria-based search.

Can I provide examples and find similar profiles?

Yes. Start a new search and select find similar instead of a criteria-based search.

Can I extract Instagram follower/following data?

Yes. Start a new search and select extract profile followers instead of a criteria-based search.

How many social media profiles are in your database?

At the moment, we have over three million YouTube channels and over five million Instagram profiles, and we are adding new ones daily.

How often is profile data updated?

We update our data every 30 days.

Profile Lists

What is a profile list?

A profile list is a list of successfully retrieved YouTube channels or Instagram profiles and their contact information. You can inspect the profile list if the current profile count is higher than zero. To view profiles, go to the Searches page and click the ‘View channels’ or ‘View profiles’ action.

What profile information is available?

All profiles have:

 

  • Profile name.
  • Profile URL.
  • Email address.

 

Channels can also have:

 

  • Avatar.
  • Channel keywords.
  • Category.
  • Country.
  • Channel creation date.
  • Subscriber count.
  • Total view count.
  • Total video count.
  • Last video upload date.
  • Country.
  • Post count.
  • Follower count.
  • Following count.
  • Website.
  • Phone.
  • Bio.

How to export profile list?

You can export a profile list by pressing the ‘Export X’ button at the right top of the profile list window.

What export options are available?

You can export your profile list in one of the following formats:

 

  • CSV.
  • XLSX.