Credits
What are credits?
Use credits to pay for profiles and their contact information.
How do you purchase credits?
You can purchase credits on the Credits page.
What payment methods are available?
Use a credit card (Stripe payment processor), PayPal, and crypto to purchase credits.
What credit acquisition methods are available?
You can choose one-time purchases or monthly/yearly subscriptions. Subscribe to get even higher discounts.
How do I compare different credit acquisition options?
You can compare the price per credit. It starts at $0.01 per credit and can get as low as $0.007.
How much do credits cost?
The price starts at $0.01 per credit. The more you buy, the higher the discount you get. By subscribing, you can get even better per credit price.
What is the minimum purchasable credit amount?
The minimum amount of credits you can buy is 500 ($5).
How much does the extraction of one profile and its contact information cost?
It depends on the social media network. Here are the current rates:
- YouTube: 2.5 credits per channel with email.
- Instagram: 1 credit per profile with email or scraped profile.
- TikTok: 2 credits per profile with email or 1 credit per scraped profile.
Do I need to pay for every profile that matches my search criteria?
You only pay for profiles with a verified email address. Some Instagram and TikTok search types have only a pay-per-scraped profile option.
Subscriptions
What is the difference between one-time purchases and subscriptions?
Credits from one-time purchases stack and don’t expire. Subscription credits are cheaper but don’t stack and renew monthly.
What subscription plans do you offer?
The starter plan costs $24.99 monthly or $269.89 (-10%) annually. You get 2800 credits per month.
The professional plan costs $49.99 monthly or $539.89 (-10%) annually. You get 5900 credits per month.
The enterprise plan costs $149.99 monthly or $1619.89 (-10%) annually. You get 18800 credits per month.
How do I cancel my subscription?
You can cancel your subscription on the Credits page by clicking the manage button and then the cancel button.
Discounts
How to use a discount code?
You can enter your discount code when you make one-time purchases or pay for your subscriptions.
Coupons
How to use a coupon code?
You can enter your coupon code on the Credits page and redeem your credit package or subscription plan.
Searches
What is a profile search?
Start a search to discover YouTube, Instagram, or TikTok profiles. During the search creation, you can specify criteria that profiles must match. Use a wide range of network-specific attributes that will allow you to target profiles from the generic to the smallest niches.
How to create a new search?
You can create a new search on the Searches page.
What search criteria are available?
You can use the following network-specific attributes to target profiles:
YouTube:
- Channel keywords. Specify one or more keywords that the channel must contain.
- Excluded channel keywords. Use these keywords to exclude channels.
- Video keywords. Specify one or more video keywords that videos must contain.
- Excluded video keywords. Use these video keywords to exclude channels.
- Category. Select one or more of the standard YouTube categories.
- Country. Choose one or more channel countries.
- Channel age. Specify a day range of how long ago channels must be created.
- Subscriber count. Select a range of how many subscribers channels are required to have. Target even the smallest channels.
- Total video views. Filter channels by the number of views.
- Average views per video. Filter channels by the number of average views per video.
- Total videos. Use total video count to filter channels by how active they are.
- Latest video. Specify the time frame of the last upload.
Instagram:
- Profile bio keywords. Specify one or more keywords that the profile bio must contain.
- Excluded profile bio keywords. Use these keywords to exclude profiles.
- Hashtags. Specify one or more hashtags that posts must contain.
- Excluded hashtags. Use these hashtags to exclude profiles.
- Category. Select one or more of the standard Instagram categories.
- Country. Choose one of the possible countries.
- Post count. Select a range of how many posts profiles are required to have.
- Follower count. Filter profiles by the number of followers. Target even the smallest profiles.
- Following count. Select a range of how many other profiles your targets must follow.
TikTok:
- Profile description keywords. Specify one or more keywords that the profile description must contain.
- Excluded description bio keywords. Use these keywords to exclude profiles.
- Video hashtags. Specify one or more video hashtags that videos must contain.
- Excluded video hashtags. Use these video hashtags to exclude channels.
- Category. Select one or more of the standard TikTok categories.
- Country. Choose one of the possible countries.
- Language. Choose one of the possible languages.
- Post count. Select a range of how many posts profiles are required to have.
- Follower count. Filter profiles by the number of followers. Target even the smallest profiles.
- Following count. Select a range of how many other profiles your targets must follow.
- Heart count. Filter profiles by the number of hearts.
- Friend count. Filter profiles by the number of friends.
- Digg count. Filter profiles by the number of diggs.
- Total videos. Use total video count to filter profiles by how active they are.
- Latest video. Specify the time frame of the last upload.
What does "Searching" status mean?
When you create your search, the system starts searching for profiles that match your criteria.
After the “Searching” stage, you will get a total number of profiles that match your criteria. If no profiles were found, the status changes to “Not Found”. If it happens, you should update the current search or create a new one.
What does "Not found" status mean?
When you create your search, the system starts searching for profiles that match your criteria.
If no profiles were found, the status changes to “Not Found”. If it happens, you should update the current search or create a new one.
What does progress indicate?
Progress shows the total and the current number of profiles.
Why does my search seem to be stuck?
The majority of the profiles might be retrieved directly from the database. The remaining profiles might require live scraping, and it can take longer.
Can I pause and resume my search later?
You can pause and resume your search at any time. You pay per profile, so it is not a problem if you decide to stop it temporarily or permanently.
What happens if I finish my search?
To finish the search – pause it first and then press finish. The finished search cannot be edited or resumed.
Can I import my profile list?
Yes. Start a new search and select import instead of a criteria-based search.
Can I provide examples and find similar profiles?
Yes. Start a new search and select find similar instead of a criteria-based search.
Can I extract Instagram follower/following data?
Yes. Start a new search and select extract profile followers instead of a criteria-based search.
Can I extract Instagram profiles from the hashtag feed?
Yes. You can take advantage of the live hashtag feed to discover Instagram profiles.
Can I discover channels from YouTube search results?
Yes. You can provide a YouTube search result URL, and our system will extract channels with emails.
Can I scrape YouTube comments and extract channels with emails?
Yes. You can provide a channel or video URL – and our system will extract channels with emails from the comments.
How many social media profiles are in your database?
Our database contains millions of YouTube, Instagram, and TikTok profiles, and we are adding new ones daily.
How often is profile data updated?
We update our data every 30 days.
What is the difference between advanced and basic email verification?
Standard email verification includes syntax validation and domain MX record checks. Advanced email verification performs additional checks to maximize email deliverability.
Profiles
What is a profile list?
It is YouTube, Instagram, or TikTok profiles and their contact information. You can inspect the profile list if the progress is higher than zero. To view profiles, go to the Searches page and click the “View channels” or “View profiles” action.
What profile information is available?
Profile attributes are network-specific. Most common profile attributes:
- Profile name.
- Profile URL.
- Email address.
Profiles can also have:
- Avatar.
- Channel keywords.
- Video keywords.
- Hashtags.
- Category.
- Country.
- Language.
- Creation date.
- Subscriber count.
- Total view count.
- Total video count.
- Last video upload date.
- Post count.
- Follower count.
- Followed profile count.
- Website.
- Phone.
- Bio.
- Various other attributes.
How do I export a profile list?
You can export a profile list by pressing the “Export X” button.
What export options are available?
You can export your profile list in one of the following formats:
- CSV.
- XLSX.